Adding a picture

If you are having difficulty adding a picture here are a few common problems, together with a solution:

 

Trusted sites

Have a look at the bottom of the Internet Explorer screen, towards the right, you should see Trusted sites  If not you're probably using a different computer or changed your version of Windows recently. 

Solution: add (or re-add) your website to your computer's trusted sites: Trusted Sites Instructions

 

JPG, BMP, TIF, GIF or PNG?

Your image should be a jpg.  

Solution: If you are unsure or if the image is definitely not a jpg, open the image using your computer's image software, look for Export (you'll probably find in in the menu that drops down from the File option), follow the instructions to export the image as a jpg.

 

Check the file name

Does the name include a punctuation mark?  Such as: president's award.jpg

The file name must contain only alphabetic or numeric characters - so use presidents award.jpg instead.

 

Image too big?

As digital camera's improve, so the size of image reproduced increases.  The system will try and reduce a big picture, however some images are just too big and you need to resize them yourself.

Solution: Reduce the size of your image - it won't affect the final result, see how...

 

Filled up your storage allowance?

If you have a lot of pictures (may be you have a gallery or two) or they have been quite large it is possible to fill up the standard storage that comes with your website. 

Solution: To see if this is the problem, go to the Download/Upload Images option of the members' section, go to the bottom of the list of images on your website and you'll see Total file space used: xxxKb Total remaining: xyzMb.  You should have move than 5Mb remaining, if not, contact us by phone or using the Contact Us form.

 

 

 

 

 

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